Please read the questions below and if you are not able to find your answer, please send us your question on WhatsApp, for a quick response. We will answer you as soon as possible.
Frequently asked questions
You may register online via unififibre.com.my or visit the nearest TMpoint outlets, TM Authorised Dealer (TAD) and resellers.
You can find the latest Unifi Home offerings, product features or subscribe to our offerings here For more information about Unifi Home such as eligibility, service availability, change plan, relocation etc. you can always contact us via WhatsApp for faster respond
Here are the important things to note before you proceed with your service relocation request:
Depending on your package selection, you will be tied to a new contract period if the package offers better value such as it comes with a new device, discounted price or any other value added regardless of whether you are within or beyond the contract period.
You can set the installation date during the registration (subject to slot availability), then you will be notified via SMS within 3 days for you to confirm the appointment.
Yes, you can choose your preferred date and time based on slot availability during registration (via TMpoint, TMpoint Authorised Dealer (TAD) or our Authorised Resellers) or change the appointment a day prior to the appointment date.
Installation charge for unifi is RM200 (currently waived for standard installation for the first 50 metres only). If your premise requires non-standard installation or additional cabling, extra charges will be imposed by TM Contractor.