Frequently Asked Questions
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You may register online via unififibre.com.my or visit the nearest TMpoint outlets, TM Authorised Dealer (TAD) and resellers.
You can find the latest Unifi Home offerings, product features or subscribe to our offerings here For more information about Unifi Home such as eligibility, service availability, change plan, relocation etc. you can always contact us via WhatsApp for faster respond
The installation process includes site survey, ducting, piping, electrical work and equipment configurations.
The standard package is inclusive of equipment worth approximately RM1,000 that will also be given free-of-charge.
Here are the important things to note before you proceed with your service relocation request:
- Your service account that you wish to relocate must be in ACTIVE status.The standard package is inclusive of equipment worth approximately RM1,000 that will also be given free-of-charge.
- If you have current and outstanding amount in your bill, we advise you to make the payment first so we could proceed to process your relocation request.
- Depending on the new location, there is a possibility that your telephone line number might change if we are not able to maintain the same number for you.
- Your relocation will subject to Unifi service availability at your new address. If the location is not within Unifi coverage but available with Unifi Air, you will be offered with a Unifi Air package with speed that will closely match your existing package.
Depending on your package selection, you will be tied to a new contract period if the package offers better value such as it comes with a new device, discounted price or any other value added regardless of whether you are within or beyond the contract period.
You can set the installation date during the registration (subject to slot availability), then you will be notified via SMS within 3 days for you to confirm the appointment.
Yes, you can choose your preferred date and time based on slot availability during registration (via TMpoint, TMpoint Authorised Dealer (TAD) or our Authorised Resellers) or change the appointment a day prior to the appointment date.
Installation charge for unifi is RM200 (currently waived for standard installation for the first 50 metres only). If your premise requires non-standard installation or additional cabling, extra charges will be imposed by TM Contractor.